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Errors

Introduction

With Poni, there are errors, with errors there are explanations. Hopefully we can get a explanation to each error and solve it aswell! If an error you're experiencing here isn't listed, or the solution isn't working, join Novus Bot Support and the Support Team will go ahead and support you.

Typical Errors

Here are some Typical errors and how to fix them so you can get Poni working again in your server!

NoneType

This error usually occurs when something isn't defined upon the command you're trying to execute. This is normally a user problem and has a super simple fix. Sometimes this error can display in a few different ways, but they usually always say NoneType in the error.

Solution

A simple solution is available for this error. Simply running Setup or Config, information here on how to do that, can fix that issue. Sometimes it can be because Poni cannot message in your Logs channel, or can't message in your default channel. Try allowing the Poni role the Administrator permission and retrying. Sometimes it can also be because the Poni role is below another role it's trying to access, once again raising the role can help this problem.

Bot Doesn't Have Permission

This error usually occurs when Poni doesn't have permission to do a certain command in your server. This is normally a User problem and once again has a super easy fix.

Solution

A simple solution is available for this error. Check the Poni role has the Administrator permission and it's above most roles apart from Staff roles. Another solution is running Setup or Config, information here on how to do that.

X isn't Configured

If something displays as not configured, this is usually Client Side. This error once again has a super simple solution to the issue.

Solution

A simple solution is available for this error. Go ahead and setup and configure Poni, information here on how to do that. Another fix is checking if Poni has the Administrator permission and it's above most roles apart from Staff roles.

X role can't be found

If something displays as not found, this is usually Client Side. This error has a simple fix to a fustrating issue.

Solution

This error can be easily resolved by moving the Poni role up above the person you're attempting to mute or making sure the Poni role has the Administrator permission. Running Setup or Config can also solve this problem, information here on how to do that.